Pages

 Loading... Please wait...

FROM JAPAN TO THE WORLD

Privacy Policy

1. Privacy Policy to Protect Personal Information

At DMM.make USA Inc ., we understand the importance of social responsibility in operating our website and promote the proper management of personal information. To further enhance protection of your personal information, we established the Privacy Policy (the “Policy”) to properly handle personal information. With this Policy, we set forth a structure and rules in line with our corporate philosophy and business practices. All our executives and employees will comply with the Policy (as well as internal regulations and rules on personal information protection) which we established based on this Policy, and we will strive for the protection of our users’ privacy.

  • (1) Personal Information Protection System

    To appropriately manage personal information, we assign an information manager and establish an internal system with a clear role and responsibilities. We protect information with encryption or other methods to protect the privacy of the user who uses the services.

  • (2) Safe Management of Personal Information

    We take necessary preventative and corrective actions to prevent loss, destruction, tampering, leaks, and other problems through illegal access, theft, smuggling or other means and appropriately manage all personal information. We contractually require third parties to prevent leaking, redistributing or disclosing personal information without the consent of the user, and have them properly manage personal information.

  • (3) Continuous Improvement of the Policy and Internal Regulations

    We continuously review and improve the Policy, our internal rules and regulations in response to the changes in our businesses as well as the legal, social, and IT environments of our businesses. We reserve the right to update our Policy from time to time and when there are any material changes to the Policy, we will post a notification on our website .

2. Company that Handles Personal Information

DMM.make USA, Inc.

3. Collection of Personal Information

We collect the following personal information from the user in providing our services. Moreover, please note that the items below are examples and may not necessarily be deemed personal information:

  • (1) Information provided by the user

    - Name, address, phone number, email address, contact information and other information that may be necessary to complete transactions
    - Information related to birthdate
    - Information from payments submitted including but not limited to credit card information
    - Information from membership registration or changes to membership
    - Information regarding purchases of the products or services.
    - Information regarding shipping and handling
    - Information regarding payment for the products or services
    - Information regarding inquiries made to the user support center
    - All information that the user may provide voluntarily during registration including the nickname, sex and other alias
    - All other information that the user provides us.

  • (2) Information collected in conjunction with the use of the services

    - Information regarding the reservation, bid or purchase of products or services, participation in a prize or competition, or other transactions and the associated transactional history that may identify the specific user.
    - Information regarding a user subscription to our email newsletters or other services.
    - Information from comments or other submissions made by the user by phone, email or other means, to ask a question, participate in a questionnaire or campaign, evaluate the services or perform other such activities.

  • (3) Information automatically collected when the user accesses the website

    - IP address, domain name
    - Type and version of browser, version of operating system, installed language, location
    - Information about the user's device (such as PC, mobile phone, smartphone, mobile phone carrier, model information, and identification information)

    The information acquired in (1) through (3) is limited to the minimum personal information required to provide the services. In addition, we may ask more information in order to provide information that meets the needs of user or for other purposes. In such a case, the user may or may not provide the information at his/her own discretion.

  • (4) Cookies

    A cookie is the file used to record the page that the user visits or other information for efficient web browsing. We use cookies for the purposes listed below so that the user can conveniently use our services:

    - To provide the user with access to registered information stored by DMM.make USA, Inc. or to provide personalized information such as account specific information, when a user logs in.
    - To display the products and services that the user purchased and other information so that the user can easily review them upon log in.
    - To understand the number of users and web traffic
    - To improve our content and services
    - To verify user information when authenticating the license for the downloaded files. The cookie does not violate the privacy of the user and is not used to acquire the personal information of the user. Please make sure to enable this function before using the services.

  • (5) Use of tracking system by a third party

    We may use a system provided by a third party (such as Google Analytics) to research user trends. Other third parties may use cookies and other technologies for marketing purposes .

4. Intended Use of the Collected Personal Information

The intended use of our “collected personal information” is listed below. When we outsource various services or administrative work, we may disclose personal information to third party partners to the extent necessary in order achieve the intended purpose. We evaluate and select third parties that meet our internal criteria and requirements. When we disclose personal information to these third parties, we require them to execute a contract establishing the protection of personal information and we continue to oversee and manage their work for proper management of personal information.

Form and intended use of “personal information” related to “personal retained data”:

  • (1) Name User identification, delivery of the product, payment processing, user support, investigation of illegal use, countermeasures against illegal users, announcement of updates on our website, introduction of new services on our website, other necessary work for transactions, mailing or delivery of advertising about our services and third party services, disclosure to a third party as outlined in this Policy.

  • (2) Address User identification, delivery of the product, payment processing, user support, investigation of illegal use, countermeasures against illegal users, announcement of updates on our website, introduction of new services on our website, other necessary work for transactions, mailing or delivery of advertising about our services or third party services, disclosure to a third party as outlined in this Policy.

  • (3) Phone number User identification, delivery of the product, payment processing, user support, investigation of illegal use, countermeasures against illegal users, other necessary work for transactions, and disclosure to third party as outlined in this Policy

  • (4) Email address User identification, payment processing, user support, investigation of illegal use, countermeasures against illegal users, other necessary work for transactions, announcement of updates on our website, messages to the user, and disclosure to a third party as outlined in this Policy.

  • (5) Credit card information (name, number, and expiration date) User identification, payment processing, user support, investigation of illegal use, countermeasures against illegal users, other necessary work for transactions and announcement of updates on our website

  • (6) Account information (such as name and account number) Payment of advertisement costs, sales, incentives or other fees, user support, and other necessary work for transactions .

  • (7) Government issued identification or other official documents for age verification (such as driver’s license or insurance card) User identification and age verification

  • (8) Details of transactions Delivery of the product, payment processing, user support, investigation of illegal use, countermeasures against illegal users, other necessary work for transactions and disclosure to a third party as outlined in this Policy

  • (9) IP address Investigation of illegal use, countermeasures against illegal users, response to the user’s inquiry and to provide support services to the user

  • (10) User agent (such as browser and device information) Investigation of illegal use, countermeasures against illegal users, response to the user’s inquiry and to provide support services to the user

  • (11) All information that the user registers at his/her option The identification of the user, to provide the contents, and disclosure to a third party as outlined in the Policy

  • (12) Other information automatically collected when the user accesses the website The authentication of a user at login and logout, if operation of the services are transferred to a different party, the personal information will also be subject to transfer for the continuation of services seamlessly, determination of duplicate logins, determination of whether sample videos can be displayed/used, investigation and prevention of illegal use and countermeasures against illegal users

  • (13) All other information provided with prior consent from the user Analysis of users, analysis of service quality, improvement of service, to develop and provide new services, and limited to the intended use presented when the information is acquired

We may collect and use the personal information for purpose not stipulated above in campaign of the individual service or other occasion. In such a case, we post and announce the intended use on the page or other location of the individual service and use information only for the relevant purpose after obtaining consent from the user.

5. Procedure for Making a “Request for Disclosure” for the Collected Personal Information

A user or his/her attorney may make a request for disclosure, correction, discontinuation of use, inquiry for the intended use, or other matter (“Request for Disclosure”) concerning our retained personal information, by using the method outlined below. We will respond to such requests to the extent necessary and reasonable in accordance with the inquiry guidance . Moreover, please understand beforehand that we may not answer requests incompatible with the inquiry guidance. To submit a request for disclosure, correction, discontinuation of use, clarification about the intended use or any matter related to personal information contact the following:

DMM.make STORE Web Support

6. Disclosure to a Third Party

We do not provide personal information to third parties, other than for circumstances outlined in this Policy, without obtaining the consent from the user. However, we may provide such information in the following cases:

  • (1) When legally requested

  • (2) When failure to disclose the personal information would cause a problem against public interest and consent of the user cannot be readily obtained

  • (3) If obtaining consent would interrupt or hinder a legal proceeding or enforcement of law by a government agency, whether federal, state or local, and we are required to comply or cooperate with such agency

  • (4) When necessary to execute our legitimate purposes.

7. Miscellaneous

  • (1) The provisions stipulated in this Policy apply to all our services.

  • (2) The services may be linked with other websites. Please review and confirm the privacy policies of these linked websites.

  • (3) We reserve the right to update and revise this Privacy Policy from time to time. All such updates and revisions will be announced through the services and the updated policy will be posted on our website.

  • (4) If the user has a question on procedures or other matters, please contact us from the following URL: DMM.make STORE Web Support

8. How We Respond to Do Not Track Signals

We do not track users over time and across third party websites or save personal information about our users without their consent.  At this time, we do not respond to “Do Not Track” signals enabled through your internet browser.  Should you have any questions regarding these practices, please contact us at DMM.make STORE Web Support.

Takuma Iwasa, CEO

DMM.make USA Inc.

Date established: August 8, 2015